We sincerely believe that today's competitive environment leaves no room for errors. Our Quality processes make sure that we adhere to the international standards. We must meet our customers' needs and always explore new ways to exceed their expectations. One of our thrust in this direction is Six Sigma, using which we deliver to our customers’.

What is Six Sigma?

Six Sigma simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects.

Why "Sigma"? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible.

To achieve Six Sigma Quality, a process must produce no more than 3.4 defects per million opportunities. An "opportunity" is defined as a chance for nonconformance, or not meeting the required specifications. This means we need to be nearly flawless in executing our key processes.

Key Concepts of Six Sigma

Critical to Quality : Attributes most important to the customer
Defect : Failing to deliver what the customer wants
Process Capability : What your process can deliver
Variation : What the customer sees and feels
Stable Operations : Ensuring consistent, predictable processes to improve what the customer sees and feels
Design for Six Sigma : Designing to meet customer needs and process capability

Quality Terms

Black Belt - Leaders of teams responsible for measuring, analyzing, improving and controlling key processes that influence customer satisfaction and/or productivity growth. Black Belts are full-time positions.

Control - The state of stability, normal variation and predictability. Process of regulating and guiding operations and processes using quantitative data.

CTQ: Critical to Quality - Element of a process or practice which has a direct impact on its perceived quality.

Customer Needs, Expectations - Needs, as defined by customers, which meet their basic requirements and standards.

Defects - Defects are costly to customers . Eliminating defects provides cost benefits.

Green Belt - Similar to Black Belt but not a full-time position.

Master Black Belt - First and foremost teachers. They also review and mentor Black Belts. Selection criteria for Master Black Belts are quantitative skills and the ability to teach and mentor. Master Black Belts are full-time positions.

Variance - A change in a process or business practice that may alter its expected outcome.